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[Gameplaylover]

So your PDF says one thng and Sony website says another. All i know is in my country the warranty has always been 2 years for any electronic product (minimum).

I don't know about the website or your country, but maybe they messed it up with their tvs or other products that have 2 years. PlayStation.com is 100% correct, Sony always only gives 1 year in Europe for consoles. Also Nintendo. Only Microsoft gives 2 years.

 

[Aenima]

I don't know about the website or your country, but maybe they messed it up with their tvs or other products that have 2 years. PlayStation.com is 100% correct, Sony always only gives 1 year in Europe for consoles. Also Nintendo. Only Microsoft gives 2 years.

The Sony Portugal site is not messed up. The warranty here is 2 years minimum to ALL eletronic products. Thats by law. The confusion might be from diferent kinds of warraties. If you present the recipt from the store you bought the product, you are covered for 2 years warranty. When my PS3 broke Sony asked me to send my recipt with the console for repair.

 

[Gameplaylover]

The Sony Portugal site is not messed up. The warranty here is 2 years minimum to ALL eletronic manufactors. Thats by law. The confusion might be from diferent kinds of warraties. If you present the recipt from the store you bought the product, you are covered for 2 years warranty. When my PS3 broke Sony asked me to send my recipt with the console for repair.

I don't know about your countrie's laws, but let's just say this:

Sony generally only grants 1 year in Europe if they are not forced otherwise by law

 

[Aenima]

I don't know about your countrie's laws, but let's just say this:

Sony generally only grants 1 year in Europe if they are not forced otherwise by law

I think i figured it out whers the confusion comes from. The warranty ur showing in ur PDF its the warranty papers that come inside the conole packaging.
Inside EU contries if you sent a copy of your Recipt from the shop you bought ur eletronic you are covered for 2 years by law. And im pretty sure it aplied to all EU member contries. Outside EU the warranty is only 1 year.

When i bought my Galaxy phone from a German shop, the warranty was also 2 years. When my PSP came from the UK the warranty was only 1 year.

 

[Gameplaylover]

I think i figured it out whers the confusion comes from. The warranty ur showing in ur PDF its the warranty papers that come inside the conole packaging.
Inside EU contries if you sent a copy of your Recipt from the shop you bought ur eletronic you are covered for 2 years by law. And im pretty sure it aplied to all EU member contries. Outside EU the warranty is only 1 year.

When i bought my Galaxy phone from a German shop, the warranty was also 2 years. When my PSP came from the UK the warranty was only 1 year.

I'll check that out when i get mine next year, but i'm damn sure it will be 1 year and end of story. Samsung grants 2 years, that's correct, but it has nothing to do with Germany or german laws.

 

[Giallo Corsa]

I wish people would stop making these threads as if their experience is a reflection of overall quality. Every time I read one, either people experience issues, some, or none, so this clearly seems to be an issue with usage. Controllers should be treated as a "wear" item. In the automotive industry, this would be akin to something like brake pads or tires. This is why the warranty is usually so short on controllers.

Sorry brother but i disagree, this is a widespread problem, even on reddit, every week there's a bout 2-3 posts about it - and this is not solely about the Elite series controllers but also about the normal ones.
Personally, i've been through 2 XONE joypads (the usual RB issue) and now i'm already on 5th XSX/XSS joypad - the one that came bundled with my XSX gave up the ghost after 5 months (RB stopped working).The one i got sent back from repairs had a faulty vibration motor out of the box, sent it back and got a 3rd one which worked normally.
The Pulse red which i bought last March also had a a faulty vibration motor out of the box (this is another common fault with these controllers) which resulted in the joypad's plastics rattling due to the excessive vibration/loose motor.Sent that back, got another one which - again - had its RB giving up the ghost after 3 weeks and the A button not registering properly, sent that back, got one back with - get ready - ANOTHER faulty/loose vibration motor issue out of the box, sent that back again, and got one which - hopefully - will last me more than a couple of months - and this is regarding the normal joypads, imagine having to spend almost 200$/€ for the elite series and having the same problems...

Meanwhile, my X360 controllers still work properly after 15 years - heck even my OG Xbox duke controller still works as do my Dualshock 2 ones - there's no 2 ways about it, the quality control has gone down the drain, the X360 controllers were built like friggin' tanks, the same can't be said about the XONE and X|S controllers, it's either stick drift (common between brands, i know), A or Y buttons not registering, LB/RB buttons breaking (even after the redesign of the bumpers on the XONE-S BT controller ) and faulty and/or loose vibration motors - this is hasn't got to do with abnormal/improper use , the quality is just shit.
And no, i'm not abusing my controllers in any way, i got no dogs/kids and i'm always careful with all my electronic equipment, I wish people would stop making generalizations about "improper use" and defend these multi-billion faceless companies, i mean, i've been also hearing by some people that the RROD of the X360 era wasn't as widespread as it's presented to be, i mean, yeah...

Cheers

 

[RPS37]

I mean this would be great if I didn't constantly get this issue with only the elite... hell even my launch switch joycon hasent drifted yet.

My other xbox controllers have been great, however I don't think it's an accident that Microsoft had to legally extend it's warranty for the elite in some countries. I think there's something horribly wrong with the elite series, although iv only had 3 of the Elite 1's.

Part of me wishes someone would go class action about this.
Another part of me just wants to suck it up and wait for my replacement.

 

[STARSBarry]

Part of me wishes someone would go class action about this.
Another part of me just wants to suck it up and wait for my replacement.

I just gave up and ordered a regular Xbox one controller which served me well right up until I got my Xbox Series 20th anniversary which seems absolutely fine (plus no more slippy bumpers hurray). Obviously got a regular Xbox Series controller with my new Series X as well and they both seem fine... I just chucked my none functioning elite in the bin last year as it was out of warranty and not coming back.



I did enjoy this video if only for the... yeah that's about right.

 

[Loope]

I'll check that out when i get mine next year, but i'm damn sure it will be 1 year and end of story. Samsung grants 2 years, that's correct, but it has nothing to do with Germany or german laws.

Across europe 2 years warranty is mandatory in all electronics

Directive - 1999/44 - EN - Consumer Sales and Guarantees Directive - EUR-Lex

eur-lex.europa.eu

Search for two years:

This is a transcription of Article 5

Article 5

Time limits

1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery.

2. Member States may provide that, in order to benefit from his rights, the consumer must inform the seller of the lack of conformity within a period of two months from the date on which he detected such lack of conformity.

Member States shall inform the Commission of their use of this paragraph. The Commission shall monitor the effect of the existence of this option for the Member States on consumers and on the internal market.

Not later than 7 January 2003, the Commission shall prepare a report on the use made by Member States of this paragraph. This report shall be published in the Official Journal of the European Communities.

3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

 

[Aenima]

I'll check that out when i get mine next year, but i'm damn sure it will be 1 year and end of story. Samsung grants 2 years, that's correct, but it has nothing to do with Germany or german laws.

The confusion is really about retailer warranty that is 2 years by EU laws, and Manufactor warranty, that you are correct and different manufactors offer different times, Sony manufactor warranty is only 1 year as u said.

The reason Sony Portugal website shows 2 years warranty is because they sell products on that website, and as a retailer, by law they have to offer 2 years minimum even if they own manufactor papers only says 1 year.

My country (Portugal) is extending the warranty for some electronics, not all, to 3 years starting next year for products aquired after January 2022, this has nothing to do with EU laws, its a country law so it will trump over the 2 years EU mandates by law or 1 year some manufactor offer. This warranty has to be covered by the retailers and only applies to certain electronic products.

Bottom line is pretty simple. If you are in a EU country and want to be sure you have a 2 years warranty in any electronic, save your purchase receipt.

 

[Gameplaylover]

The confusion is really about retailer warranty that is 2 years by EU laws, and Manufactor warranty, that you are correct and different manufactors offer different times, Sony manufactor warranty is only 1 year as u said.

The reason Sony Portugal website shows 2 years warranty is because they sell products on that website, and as a retailer, by law they have to offer 2 years minimum even if they own manufactor papers only says 1 year.

My country (Portugal) is extending the warranty for some electronics, not all, to 3 years starting next year for products aquired after January 2022, this has nothing to do with EU laws, its a country law so it will trump over the 2 years EU mandates by law or 1 year some manufactor offer. This warranty has to be covered by the retailers and only applies to certain electronic products.

Bottom line is pretty simple. If you are in a EU country and want to be sure you have a 2 years warranty in any electronic, save your purchase receipt.

Now it makes sense, i forgot that Sony also sells PS5 themselves. Yes, in that case they have to give you that EU two-year legal retailer guarantee which unfortunately becomes useless after 6 months, because then you would have to prove that the defect existed when your goods were delivered and normal customers just can't prove that.

At the end of the day manufactor's warranty is the best thing for customers and i try to only buy stuff with 2 years. If that's not possible, i buy from Amazon because they are super accommodating and don't insist on that 6 month rule.

 

[Gameplaylover]

Across europe 2 years warranty is mandatory in all electronics

Directive - 1999/44 - EN - Consumer Sales and Guarantees Directive - EUR-Lex

eur-lex.europa.eu

Search for two years:

This is a transcription of Article 5

And if you search for six months you will see, it's actually only that 6 month that are useful. Article 5 point 3.

On this site it's better explained:

FAQs|Guarantees, cancelling and returning your purchases - Your Europe

FAQs - How to claim the 2-year guarantee for EU purchases, get a repair, replacement or refund, how to cancel orders made outside shops (online, by phone, mail order).

europa.eu

 

[Aenima]

Now it makes sense, i forgot that Sony also sells PS5 themselves. Yes, in that case they have to give you that EU two-year legal retailer guarantee which unfortunately becomes useless after 6 months, because then you would have to prove that the defect existed when your goods were delivered and normal customers just can't prove that.

At the end of the day manufactor's warranty is the best thing for customers and i try to only buy stuff with 2 years. If that's not possible, i buy from Amazon because they are super accommodating and don't insist on that 6 month rule.

I never heard any retailer here mentioning the 6 month stuff. Here is 2 years warranty and thats what any retailer offers. I only had to activate warranty 1 time for my PS3, but during that gen i was on top of warranty issues and alot of ppl with faulty PS3, PSP and X360 never had a problem with warranty issues inside the 2 year warranty given by the retailer.

All they say here is a product has 14 days to be returned to the store for a full refund, no questions asked, after the 14 days its 2 years warranty. Never a retailer mentioned anything about 6 months.

 

[Gameplaylover]

I never heard any retailer here mentioning the 6 month stuff. Here is 2 years warranty and thats what any retailer offers. I only had to activate warranty 1 time for my PS3, but during that gen i was on top of warranty issues and alot of ppl with faulty PS3, PSP and X360 never had a problem with warranty issues inside the 2 year warranty given by the retailer.

All they say here is a product has 14 days to be returned to the store for a full refund, no questions asked, after the 14 days its 2 years warranty. Never a retailer mentioned anything about 6 months.

They could if they wanted to. Bigger ones like Amazon usually don't and Amazon also gives you more than those 14 days right of withdraw, because they can afford it. I think it's 30 days and around Christmas Amazon gives even more. But smaller ones will most likely insist on the law. Luckily i rarerly have broken items and i don't have to test the retailers.

 

[sainraja]

Ok? It’s the best controller on the market and an absolute essential for online fos/dual stick control games. I can’t even imagine trying to play halo infinite or doom eternal without one.

Who cares if it might break one day? It probably won’t. If it does just send it to ms to fix.


Get it exchanged or fixed for free then…..

^^ Not true.

Mine has a flaky A button. I'm wondering how long this thing is going to last.

Really hope the Steam Deck doesn't have similar issues.

Don't listen to him (MrFunSocks). He's lying or got his fixed during the extended warranty period (if you bought yours recently then you should also be covered). The only way to get it fixed for free is if you happen to still be within the extended 1 year warranty but once it is expired and you are out of warranty, it is going to cost you $99 or whatever it might cost in your currency or you happen to be in a country where MS might have to fix it for free due to local laws but outside of those factors, its not going to be free. He's misleading people and I can't really understand the motive behind that. I tried after seeing his post and was shown the "free" cost of $99 dollars. I guess if paying $99 is free then I'd like to know what paying is like.

EDIT
Extended warranty is 1 year, fixed that.

 

[tassletine]

Pish!

Microsoft are an honourable company and would never produce a product with built in obsolescence just to make money.

Report: Xbox 360 Failure Rate Reaches 54% - IGN

If your Xbox 360 hasn't broken down yet or suffered from the dreaded red ring of death, then consider yourself pretty lucky. A new survey published by Game Informer reveals the Xbox 360 failure rate has climbed to a shocking 54.2%. The magazine surveyed 5000 readers, asking them about their...

www.ign.com

 

[BlackTron]

Ok? It’s the best controller on the market and an absolute essential for online fos/dual stick control games. I can’t even imagine trying to play halo infinite or doom eternal without one.

Who cares if it might break one day? It probably won’t. If it does just send it to ms to fix.


Get it exchanged or fixed for free then…..

I can't even imagine playing Halo Infinite or Doom with any twin stick controller.

 

[Excess]

this is a widespread problem, even on reddit

Here's the problem with that statement: It's anecdotal.

What about the countless others who say they don't have any issues, let alone the people you never hear from, simply because they don't have issues, either? If it was widespread, Microsoft would wager that depending on how many claims are made under warranty. If there's enough, a recall is initiated.

I will say, the new controllers feel a bit more sensitive and precise, so maybe that's the tradeoff. The 360 and OG Xbox controller were a bit clunkier, so I can see why it may have withstood greater abuse. It's not a personal insult to suggest some people have a more aggressive play-style; it just is what it is, and it's Microsoft/Sony's job to ensure it can withstand such usage.

 

[Corndog]

Has been noted all companies use the same internal components. The weakest link in the chain is prone to fail no matter the price of the device.

Ya. They need to do better.

 

[Sneakysnake]

Some ppl are giving this guy crap bc he has 2 elite controllers so that he can swap them when the battery gets low in one. Now I just feel completely stupid bc I didn't even know they had batteries in them that could be recharged so I was just throwing the controllers away everytime one died. Threw away 8 of them before realizing they were rechargeable smh.

Since then, this last one has been working great and if you plug it in it charges. No need for a stand or extra accessories. You can even use it while it charges.

 

[THE DUCK]

Some ppl are giving this guy crap bc he has 2 elite controllers so that he can swap them when the battery gets low in one. Now I just feel completely stupid bc I didn't even know they had batteries in them that could be recharged so I was just throwing the controllers away everytime one died. Threw away 8 of them before realizing they were rechargeable smh.

Since then, this last one has been working great and if you plug it in it charges. No need for a stand or extra accessories. You can even use it while it charges.

Wow that seems wasteful. I on the other hand built a coffee table out of 160 of them and also my dog has a pile of new ones for chew toys.

 

[RPS37]

I can’t tell if they’re trying to make fun of me or just being weird.

 

[Randall365]

You get the feeling that Microsoft designed this for people who wanted to pay £150 to feel elite rather than designed an elite controller and this is the price that fairly reflects the improvement over the standard one.

 

[LaughingStock]

I have the elite 1 and 2. Both had malfunctioning bumpers after a few months.

Everything else works fine... so far.

All these new controllers should have at least 2 buttons on the back. Most of the features on the elite controllers are unnecessary.

 

[RPS37]

Just popping in to say I’m still waiting on my replacement.
Hoping it’s just the holidays/Covid.

 

[Pegasus Actual]

Got my replacement. Has the exact same problem with the A button as the one I purchased. As a bonus the Y button also has the problem. The previous one might have had a problem with Y and I forgot. Hadn't tried to use the controller in nearly a year. Anyway I can try exchanging it one more time before the warranty expires in a couple of days but what's the point?

This was purchased originally through the Microsoft Store. Does anyone know how to contact an actual human being at their store or support in general? The only support options I can find redirects me to the "Get Help" app which then displays this:

 

[Sosokrates]

Jeez.. I dont know why people would bother with a product after a couple of repair/return attempts.

I would just get a refund/sell and stick with the standard controller.

 

[GodLordPaddock]

I have an OG launch day Elite controller that has not given me any problems and that I still use to this day.

I also purchased an Elite Series 2 controller when I picked up my Series X on launch that I didn't even open yet because I'm waiting for my OG Elite to die.

I also have a Razer ultimate controller that is really nice that I use off and on and I couldn't recommend it enough if you don't mind it being wired..

I'm lucky considering all these issues.

 

[Hendrick's]

Have had mine for a week now, probably 15 hours with it. No issues to report as of yet, aside from my brain trying to use twice as many fingers.

 

[RPS37]

So obviously this is not entirely a Microsoft problem for me but I called MS today. They told me to talk to UPS.
Went in to a UPS store, they gave me a customer service number. They’ve opened up an investigation on where the fuck my missing elite 2 replacement is. Will update when I have one.

 

[M1chl]

It's weird that I have never had a problem with pleb Xbox Controller, but it seems like Elite controllers are plagued with these problems. Wonder where is the problem.

 

[BusierDonkey]

It's weird that I have never had a problem with pleb Xbox Controller, but it seems like Elite controllers are plagued with these problems. Wonder where is the problem.

I'd say China, but the regular controllers are made there too. For whatever reason the QC on these is either severely lacking of non-existent.

 

[RPS37]

Got my replacement. Has the exact same problem with the A button as the one I purchased. As a bonus the Y button also has the problem. The previous one might have had a problem with Y and I forgot. Hadn't tried to use the controller in nearly a year. Anyway I can try exchanging it one more time before the warranty expires in a couple of days but what's the point?

This was purchased originally through the Microsoft Store. Does anyone know how to contact an actual human being at their store or support in general? The only support options I can find redirects me to the "Get Help" app which then displays this:

Xbox Support

support.xbox.com

It’s all supposed to be automated and they should send you a replacement pretty quick, as long as the carrier doesn’t lose it.

Edit: lmao just realized you already got a replacement.

 

[OverHeat]

Buy a Scuf I ditch my Elite and could not be happier

 

[RPS37]

Everyone is giving me the runaround.
MS says talk yo UPS.
UPS says they’re investigating.
Now they’re saying they need more information.
Going to have to blow up on some poor unsuspecting customer service people tomorrow.
This is getting ridiculous. None of this should be my responsibility.

 

[PSYGN]

Didn't they have a commercial of durability testing with machines molesting the controller?

 

[BusierDonkey]

Didn't they have a commercial of durability testing with machines molesting the controller?

That only means something if they are doing the same for controllers coming off the assembly line. When they developed the thing they assembled several to test, those ones were well-made and survived the testing process. That's what was in the commercial.

After that step they mass-manufacture them in China and for whatever reason they obviously weren't putting samples through the same testing because if they did there's no way we'd be seeing people with more than a single defective controller, let alone 3 or more as recounted in this thread. The quality control on these is abysmal and someone should have gotten canned over it. If I had to wager a guess, the factory they make these at probably has people working in it that care so little they don't even need to put up nets around the building.

The controller can be great. Mine is great. I got lucky. I only recommend people get one now if they're aware it's a gamble and still think it's worth it.

 

[Pegasus Actual]

Oh hey look got my third Elite v2 in the mail today with the same fucking problem.

 

[RPS37]

Oh hey look got my third Elite v2 in the mail today with the same fucking problem.

I got my third one the other day, finally.
I had to make like 4 phone calls. Pretty sure the last person I talked to on the phone claimed to be a supervisor and hung up on me.
I called someone from corporate then got an email from “executive escalations”
and got a new tracking number within a couple days.
If this one breaks, I’m thinking class action.
This QC seems absolutely horrendous.

 

[NeonGhost]

Oh hey look got my third Elite v2 in the mail today with the same fucking problem.

Hey look someone who can’t take the hint that the controller sucks and should move on

 

[Jibran#one]

Elite 2 is by far the best controller ever made with the worst quality ever made.
Had 3 all 3 had different problems than gave up on it and bought a regular white series X controller which works like a champ.
The quality control on elite 2 is absolute dogshit

 

[Come On Tars]

At this point I'd rather just get a custom or special edition controller with rubber grips. That's really what I'm into anyways.

 

[InfiniteCombo]

This is bizarre. I've had the same Xbox One controller for 4 or 5 years now, and have had ZERO issues. (Use it exclusively on PC with a dongle.) I use it a decent amount, too.

So either these Elite controllers suck ass, or... I don't know what the fuck y'all are doing to the controllers

 

[sinnergy]

This is bizarre. I've had the same Xbox One controller for 4 or 5 years now, and have had ZERO issues. (Use it exclusively on PC with a dongle.) I use it a decent amount, too.

So either these Elite controllers suck ass, or... I don't know what the fuck y'all are doing to the controllers

Playing non-stop .. I had a friend that played 10 hours a day .. he wore all controllers down ..

 

[RPS37]

It’s starting to look like I’ve got a defective Y Button on my fourth controller now….

 

[SlimeGooGoo]

.

 

[Come On Tars]

I have an elite series one. While I like the rubberized grips the most. I don't use the extra paddle stuff nor the long joysticks. Plus the buttons are mushy. I think standard controller customized online with the rubber addon grips is the move for me from now on

 

[RPS37]

Plan is to pick a new one up at BB and pay for their warranty so I can just exchange them in store.

 

[SlimeGooGoo]

.

 

[Bryank75]

Thought it was a St Patricks Day thread TBH!

'Pissed' = drunk in Ireland!