Microsoft spent over $1 billion fixing the "Red Ring of Death" mistake with its Xbox 360 game console. This is how it happened.
www.businessinsider.com
As for you article, its wrong. As that is 5k respond. Its not the correct data for the overall business.
Now,
Game Informer magazine has conducted a survey of 5,000 subscribers to find out how often consoles conk out. The September issue of the Minnesota-based, GameStop-owned magazine features the results of the survey, which found that a whopping 54.2 percent of Xbox 360 owners surveyed reported having the console fail on them once. Were that figure applied to the platform's
30 million-unit installed base, the result would be 15.72 million failed consoles.
Perhaps more damning, 41.2 percent of 360 owners had a second hardware malfunction--meaning that potentially 12.36 million people have had their consoles fail
again. Some 36.4 percent of 360 owners reported having to buy a second console, versus 13.4 percent of PlayStation 3 owners and 8.4 percent of Wii owners. Also,
Game Informer found that 69.9 percent of respondents said they had at least one friend who had an Xbox 360 cease working. Nonetheless, only 3.8 percent of respondents said that the 360's hardware failures convinced them to not buy a replacement console from Microsoft.
MS recalled the failed consoles, and supplied new consoles.