Mass Effect is my personal GOAT franchise but I find no fault with this take. I've long maintained that the first 5-8 hours of ME is the make-or-break point for most people. If they can put up with how slow and plodding the game is from the introduction screen to when Shepard finally takes command of the Normandy, they'll likely love it. Those who find themselves completely bored by all the walk-and-talk in those 5-8 hours will likely hate it.Mass Effect - everything from Eden Prime to leaving the Citadel for the first time drags like fuck.
They practically repeat the same thing in early ME3 where you're forced to go through the Mars mission and then meander around the Citadel for a while before you can actually get into the game.