- Jul 26, 2021
This has been posted on the Ubisoft forum:
Hello Splinter Cell Blacklist Fans, My name is Tara Reichley, I am Head of the Ubisoft Customer Relationship Center. It has been brought to my attention by one of our team leads here at Ubisoft Customer Support, Casey Blackwood, that many users have been reporting issues connecting with the...
Hello Splinter Cell Blacklist Fans,
My name is Tara Reichley, I am Head of the Ubisoft Customer Relationship Center. It has been brought to my attention by one of our team leads here at Ubisoft Customer Support, Casey Blackwood, that many users have been reporting issues connecting with the Splinter Cell Blacklist services when attempting to access the multiplayer or cooperative features of the game.
Rest assured, we are aware of the issue. However, given the age of the game in question, and the relatively inactive player base, the game team has decided not to devote any further resources into rectifying this issue.
It is for this reason that I must ask you, our loyal players, to refrain from opening any further support tickets regarding this issue. My team and I have no input into the decision making process of the game teams, and by continuing to weigh down the support team with well-known and unsolvable issues only serves to prevent other innocent players from receiving the prompt problem solving they deserve.
Any support tickets submitted regarding this issue in the future will be met with a 7 day ban. During this period, you will be unable to make purchases through the Ubisoft store, log in to Ubisoft websites, log in to your Ubisoft account or play through the Ubisoft Connect client. However, you may still play offline. Customer support will not be able to lift this ban.
Further offenses will be met with a permanent ban.
In addition, any users found to be intentionally using an earlier version of Ubisoft Connect or Uplay launchers in order to workaround the issue will be banned. Older versions of Ubisoft Connect are no longer secure, and continuing to make use of them could result in security breaches to your Ubisoft account or Ubisoft as a whole.
Thank you for your understanding in this matter.
Tara Johnson Reichley
Ubisoft Customer Relationship Center
Red Storm Entertainment, Cary, NC