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Ubisoft to ban all players opening support tickets for Splinter Cell: Blacklist (Up: Looks to be fake)

Rykan

Member
Jul 26, 2021
188
461
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This has been posted on the Ubisoft forum:


Hello Splinter Cell Blacklist Fans,

My name is Tara Reichley, I am Head of the Ubisoft Customer Relationship Center. It has been brought to my attention by one of our team leads here at Ubisoft Customer Support, Casey Blackwood, that many users have been reporting issues connecting with the Splinter Cell Blacklist services when attempting to access the multiplayer or cooperative features of the game.

Rest assured, we are aware of the issue. However, given the age of the game in question, and the relatively inactive player base, the game team has decided not to devote any further resources into rectifying this issue.

It is for this reason that I must ask you, our loyal players, to refrain from opening any further support tickets regarding this issue. My team and I have no input into the decision making process of the game teams, and by continuing to weigh down the support team with well-known and unsolvable issues only serves to prevent other innocent players from receiving the prompt problem solving they deserve.

Any support tickets submitted regarding this issue in the future will be met with a 7 day ban. During this period, you will be unable to make purchases through the Ubisoft store, log in to Ubisoft websites, log in to your Ubisoft account or play through the Ubisoft Connect client. However, you may still play offline. Customer support will not be able to lift this ban.

Further offenses will be met with a permanent ban.

In addition, any users found to be intentionally using an earlier version of Ubisoft Connect or Uplay launchers in order to workaround the issue will be banned. Older versions of Ubisoft Connect are no longer secure, and continuing to make use of them could result in security breaches to your Ubisoft account or Ubisoft as a whole.

Thank you for your understanding in this matter.

Respectfully,
Tara Johnson Reichley
Ubisoft Customer Relationship Center
Red Storm Entertainment, Cary, NC
 

rubenburgt

Member
Feb 14, 2015
219
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Rest assured, we are aware of the issue. However, given the age of the game in question, and the relatively inactive player base, the game team has decided not to devote any further resources into rectifying this issue.
Wow, so reassuring.

Any support tickets submitted regarding this issue in the future will be met with a 7 day ban. During this period, you will be unable to make purchases through the Ubisoft store, log in to Ubisoft websites, log in to your Ubisoft account or play through the Ubisoft Connect client. However, you may still play offline. Customer support will not be able to lift this ban.
1. Not everyone is active on the forums. Players will be banned not knowing what they did "wrong".
2. How is not being able to use the Ubisoft store and their services a punishment? :messenger_winking_tongue:
 

Ozzy Onya A2Z

Member
Apr 16, 2012
10,458
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Melbourne, Australia
 

BigBooper

Member
Feb 28, 2018
4,053
4,803
680
Ubisoft support is garbage tier. I've had a case open with them since January and they haven't responded since Jan 31. I update it every couple of months and have opened other cases about it. They just close the case as duplicate and never respond.
 

Rykan

Member
Jul 26, 2021
188
461
265
The crazy part about all of this is that it doesn't even make any sense.

She says the playerbase is largely inactive yet apparently they get so many support tickets for this issue that they need to take such drastic measures? So which one is it? You can't have no playerbase and a large surge of support tickets at the same time. It's one or other.
 

bender

Candy Corn Aficionado
Apr 12, 2010
12,347
21,994
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Never trust Ubisoft. We used to ban user accounts on the IGN boards that would do nothing but heap praise on their company and games.
 

intbal

Member
Apr 19, 2019
1,064
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I bought this game when it was added to backwards compatibility because I never owned it for 360. That was 3.5 years ago.
Things happened. It got stuck on the bottom of the pile. I've never started it.
I get the feeling I better do that or it will magically get erased from my library some day.

Or I could just buy the 360 disc on Ebay.
 

kiphalfton

Member
Dec 27, 2018
1,797
2,579
495
Fuck you and your team, Tara Reichley. It's your bloody job to deal with consumer support tickets, so shut the hell up and do it regardless of whether the company can offer a solution to the problem or not.

No it's Tara JOHNSON Reichley. Get it right bro.
 
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jakinov

Member
Nov 19, 2008
1,084
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The crazy part about all of this is that it doesn't even make any sense.

She says the playerbase is largely inactive yet apparently they get so many support tickets for this issue that they need to take such drastic measures? So which one is it? You can't have no playerbase and a large surge of support tickets at the same time. It's one or other.
Not active enouhg to support which can mean few hundred or thousnad players. But a few hundred or even less tickets can be a waste of time for support agents to deal with.

Either way the ban is a stupid measure. If anything it should be a "warning" for first "offense" and 7 day ban for after (but really that should be if they spamming)



Geez, hate your fan base much, Ubi?

Holy shit what a fucking stupid response from Ubisoft.
I mean it's a part of Ubisoft but the people up top probably have no idea this is happening.
 
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wipeout364

Member
Jun 13, 2004
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They should have just created an automated response. This could actually get them in trouble in sone jurisdiction especially if it’s still available for purchase.
 

MrA

Member
Mar 9, 2020
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The crazy part about all of this is that it doesn't even make any sense.

She says the playerbase is largely inactive yet apparently they get so many support tickets for this issue that they need to take such drastic measures? So which one is it? You can't have no playerbase and a large surge of support tickets at the same time. It's one or other.
By relatively inactive she meant not buying loot boxes or currency
 

MrFunSocks

Member
Jul 9, 2020
4,540
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665
I don’t see a problem tbh. As long as that is a sticky somewhere and easily visible when you make tickets. If it’s not then yeah, problem and stupid move.

If it’s clogging up the system and it’s clearly outlined that there’s no fix coming and to stop filing reports then it’s on the people to not be idiots. I wouldn’t put it past gAmErS to be abusing the feedback/support system, god knows it happens everywhere else in video games.

Much like the console warring sticky we have on here, if you get yourself banned you’ve got no one to blame but yourself.
 
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GnomeChimpsky

Member
Oct 26, 2017
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I don’t see a problem tbh. As long as that is a sticky somewhere and easily visible when you make tickets. If it’s not then yeah, problem and stupid move.

If it’s clogging up the system and it’s clearly outlined that there’s no fix coming and to stop filing reports then it’s on the people to not be idiots. I wouldn’t put it past gAmErS to be abusing the feedback/support system, god knows it happens everywhere else in video games.

Much like the console warring sticky we have on here, if you get yourself banned you’ve got no one to blame but yourself.
Edit: new information has come to light lol
 
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NiiloPielinen

Member
Jan 20, 2016
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My team and I have no input into the decision making process of the game teams
My guess is that this is some internal corporate conflict that is being played out in public as a F U. I wouldn't be surprised if her team is getting shit for not solving these issues causing them to not meet their quotas and thus losing bonuses etc. And the game teams (or more likely some middle managers) are refusing to help with this. Hell, it could be that this was an order from someone higher up when she complained.
 
Jun 16, 2019
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The fact that this is so easily believed truely speaks volumes to how we think of unisoft as a whole lol we really do think they are trash
 

hemo memo

Member
Sep 13, 2011
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If they put an in-game warning, as not everyone would read the forums then it is understandable really. Of course it is ridiculous if you only read the thread title and jump to comment.
 
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Spukc

Member
Jan 24, 2015
19,256
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HAHAHAHA
Man ubi sure can’t wait for heavier regulations on returning digital goods i guess.

i hope Europe comes in soon with no lube 😍🥳😍
 
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rofif

Member
Sep 13, 2019
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If they put an in-game warning, as not everyone would read the forums then it is understandable really. Of course it is ridiculous if you only read the thread title and jump to comment.
Why would I read more than thread title
This sounds believable enough lol