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The Atlantic - "My Life as a Retail Worker" AKA Retail Work is Demeaning and Sucks

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http://www.theatlantic.com/business...retail-worker-nasty-brutish-and-cheap/284332/
Select bits, more at the Link

My plunge into poverty happened in an instant. I never saw it coming.

Then again, there was no reason to feel particularly vulnerable. Two years ago, I was a political reporter at Politico, and I spent my days covering the back-and-forth of presidential politics. I had access to the White House because of my reporting beat, and I was a regular commentator on MSNBC. My career had been on an upward trajectory for 30 years, and at age 50 I still anticipated a long career.

On June 21, 2012, I was invited to discuss race, Republican candidate Mitt Romney, and the 2012 presidential election on MSNBC. I said this:

“Romney is very, very comfortable, it seems, with people who are like him. That’s one of the reasons why he seems so stiff and awkward in town hall settings … But when he comes on ‘Fox and Friends,’ they’re like him. They’re white folks who are very much relaxed in their own company.”

The political Internet exploded. Because I’m an African American, enraged conservative bloggers branded me an anti-white racist. Others on the right, like Andrew Breitbart’s Big Media, mined my personal Twitter account and unearthed a crude Romney joke I’d carelessly retweeted a month before. The Romney campaign cried foul. In less than two weeks I was out of a job.

Five months earlier my ex-wife and I had a fight. I pleaded guilty to charges of second-degree assault, and signed a court order to stay away from her and her residence. Upon completion of six months of probation, the incident would be wiped from my record. But in the wake of the Politico scandal, Fishbowl DC obtained the court documents and published a piece, “Ex-Politico WH Correspondent Joe Williams Pleaded Guilty to Assaulting Ex-Wife.” Finding a new job went from hard to impossible: Some news outlets that had initially wanted my resume told me they’d changed their plans. Others simply dropped me without saying anything.
Of course, I had no idea what a modern retail job demanded. I didn’t realize the stamina that would be necessary, the extra, unpaid duties that would be tacked on, or the required disregard for one’s own self-esteem. I had landed in an alien environment obsessed with theft, where sitting down is all but forbidden, and loyalty is a one-sided proposition. For a paycheck that barely covered my expenses, I’d relinquish my privacy, making myself subject to constant searches.

"If you go outside or leave the store on your break, me or another manager have to look in your backpack and see the bottom,” Stretch explained. “And winter's coming—if you're wearing a hoodie or a big jacket, we'll just have to pat you down. It's pretty simple."

When he outlined that particular requirement, my civil-rights brain—the one that was outraged at New York Mayor Michael Bloomberg’s stop-and-frisk policy and wounded from being stopped by police because of my skin color—was furious.

Walk out immediately, it demanded. No job is worth it. Your forefathers died for these rights, and you’re selling them for $10 an hour.

But Abraham Lincoln, in the form of the lone $5 bill in my wallet, had the last word: You, sir, are unemployed and homeless. You cannot pay for food, goods, or services with your privacy.

Obtaining work in retail had changed a lot since the 1980s. What used to require a paper application and a schmooze with the manager has turned into an antiseptic online process where human interaction—and the potential for an employment-discrimination complaint—is kept to a minimum.

That put me at a distinct disadvantage.

In person, thanks to good genes, people often assume I’m younger than I am. On paper, however, I’m just another overeducated, middle-aged, middle-class refugee whose last retail experience dates to the Reagan administration.

Not to mention retail employers these days have their pick of applicants: the Great Recession added countless numbers of desperate workers like me to the annual labor-market influx of college students and high schoolers. According to an Economic Policy Institute report, “In 1968, 48 percent of low-wage workers had a high school degree, compared to 79 percent in 2012.” Likewise, the percentage of people in these jobs who have spent some time in college has skyrocketed, jumping from under 17 percent to more than 45 percent in the same time. All of us are in a race to the bottom of the wage pool.

Although older job candidates bring experience and skills to the table, their job applications typically blink like red warning lights to retail managers: overqualified, overpaid, and probably harder to manage than some high school or college kid. In a word: trouble.

“Think about it, Joey—that’s why there are online applications,” my sister, a veteran human-resources professional, told me. “If you apply online, and you never hear back, they don’t have to tell you why they rejected you and face a discrimination lawsuit.”

The first thing I noticed on my first day on the job is that in retail no one sits.

Ever.

It didn’t matter if it was at the beginning of my shift, if the store was empty, or if my knees, back, and feet ached from hours of standing. Park your behind while on the clock, went the unspoken rule, and you might find it on a park bench scanning the want-ads for a new job.

Another quick observation: Working in retail takes more skill than just selling stuff. Besides the mindless tasks one expects—folding, stacking, sorting, fetching things for customers—I frequently had to tackle a series of housekeeping chores that Stretch never mentioned in our welcome-aboard chat. Performed during the late shift, those chores usually meant I’d have to stay well past the scheduled 9 p.m. quitting time.

Even though I was living rent-free in a guest bedroom, my every-other-Thursday paycheck couldn’t help me climb out of my hole, particularly after the state took half my pre-tax, $300 weekly salary for child support payments. Grateful just to have a job, I didn't think twice when I noticed Stretch sometimes cut me from the daily crew and kept my hours under 30 per week—until Mike, a longtime friend and a former union shop steward, explained.

"You're part-time," he told me. "If you work 40 hours or more, they'll have to give you benefits."

Because I live across town, meanwhile, I had an hour-long commute that cost as much as $10 a day round-trip on public transportation.

"Dude," my best friend Jamie said. "After taxes, you're making just enough to get to and from work each day."

The next day, however, when I clocked in a few minutes after the start of my 3 p.m. shift, Stretch sidled up to me near the outerwear rack, arms folded.

"Do you wear a watch?" he asked.

I thought it was a joke. Of course, I answered, waiting for the punch line.

"Well, Fratboy told me you came back late from your break last night. We can't have that."

Irritated by my tardiness, Stretch lectured me on time management, including an Orwellian principle found in retail: If you arrive on time for work, you’re already 10 minutes late. Showing up early is necessary, he said, so you can "get ready to hit the floor."

In that instant, I thought of my college football days, in full gear, psyching myself up for a game by blasting rap music into my headphones. Somehow, the metaphor didn’t translate to selling Nikes and yoga pants to suburbanites.

I later realized Stretch was invoking the principle of "wage theft"—retailers expect employees to be in position ahead of time, making their life easier, even if the employees aren’t getting paid for coming in early. There’s even a website devoted to fighting the practice.

One afternoon, Ike didn’t show up for his shift. At the same time, the managers held a series of closed-door meetings away from the staff. Word spread like a virus: Ike had been fired for an unknown offense. The store managers refused to discuss it.

Rumor became fact about a month later when Ike came to retrieve some of his things. He told me that, before he got keys to the store, the personnel office at the company’s headquarters did the requisite background check and—bad news—found an old larceny charge from when he was a teenager.

“They checked and said I didn’t report it on my application. That means I lied to them,” he explained, chuckling sadly at the irony. “So basically, I got fired because I got a promotion.”
“So, your new job,” he said, his irritation coming through the phone as he realized he needed to fill my shift for the week ahead. “They’re hiring you away from here. I guess [you] don’t care about hard work or loyalty.”

Hard work, yes; I certainly did my share working for a store that didn’t seem to value it all that much. I learned, however that loyalty is a malleable concept—and incredibly difficult to find these days, even at $10 an hour.

But remember only teenagers work these jobs, unions are bad, these people just need bootstraps, they're unskilled, paying them a decent pay will cause everything to increase in price. So we have to maintain the current order and god forbid we help them get medical care or put food on their table that might mean we have to pay a bit more in taxes!
 

johnsmith

remember me
I worked retail about 10 years ago. I never worked unpaid or had my personal belongings searched. This was at Target though. When closing we did have to do lots of extra crap, but we were paid until we clocked out, no matter how long it took.

But it seems these smaller stores and Walmart are a lot sketchier.
 

Vesmir

Banned
I believe everyone should have a mandatory year of some service job (retail/restaurant/call center, etc.). A lot of people treat these workers like shit, no empathy at all.
 
I work at walmart and I have never heard of managers expecting yiu to be early. Infact they dont give a shit if youre there. My job is easy, I basically stock shelves, and clean. What is hard is working on the truck, and all associates get pulled to it. Pushing big ass pallets is always fun. Imo, you should always strive to get into managment. My walmart rareky hires teens, my managers are in there 30s and most associates are not young. Young folk mostly work in electronics.

I have never worked off the clock, and am not allowed. If managers ever found you working off the clock, you get fired on the spot. Staying late is part of the job, but, we rareky stay late as its a 24 hour store and we let the overnight crew do it.
 
I was coming here to post this. It makes me wonder if some in the upper-class need to spend a week back in retail just to see what it's like.
 

cheststrongwell

my cake, fuck off
Working retail wasn't so bad. Had flexible schedules, people to talk to, and involved no manual labor. Just don't try to make a career out of it.
 
I was coming here to post this. It makes me wonder if some in the upper-class need to spend a week back in retail just to see what it's like.

I believe everyone should have a mandatory year of some service job (retail/restaurant/call center, etc.). A lot of people treat these workers like shit, no empathy at all.

I don't know what this would change. The people 'in power' will just after the experience then go on saying its not a 'permanent job' or its just for kids.

I hear a lot of politicians talk about how they worked in a store or mopped floors way back when they still refuse to help workers. Organization seems like the best way to improve the most immediate problem, the working conditions and theft of human dignity.

Just don't try to make a career out of it.

Not always a choice. And the no-manual labor isn't true. Not at all posts.
 
Stories like this always scare me shitless. Not the fact he had a crappy retail job, but the reminder that you are always this close, always just one bad decision away from losing everything.
 
It still does my head in that in this day and age there are multitudes of people in America who love seeing minimum wage retail workers get completely and utterly shafted, robbed of their dignity and any chance of being above the poverty line, simply because it might slightly inconvenience them or cause an insignificant rise in prices.
 

The Technomancer

card-carrying scientician
Of course, I had no idea what a modern retail job demanded

This, right here, is to a very large degree why I think the labor situation in this country sucks: those in power, and even those moderately well off, simply do not know how things have changed and how utterly, utterly shitty most of the job market is right now
 
A lot of people are focusing on the crime that got him popped, which is admittedly one fo the stupidest things you can do, but many people have landed in very similar dismal employment prospects while leading perfectly virtuous lives.

Anyway, the usual amounts of empathy are coming out of the usual mouths so nothing to be suprised about I guess
 

FStop7

Banned
As a worker who earned $10 an hour

...

In a perfect world, after talking with Jan, I would have ripped off my employee T-shirt, thrown it in Stretch’s face, and strode out of the store. In reality, it took another month or so before I got the opportunity to leave Sporting Goods Inc. for a temporary job as a communications director for a Capitol Hill nonprofit, a gig that paid twice as much per week as I’d earn in a month at the store. That salary still didn’t come close to my Politico paycheck, though it was a step in the right direction.

$10 per hour x 30 hours per week x 52 weeks per year = $15,600 per year

$15,600 / 12 = $1300 per month

His new job pays "twice as much per week as he earned a month at the store", so $2600 per week. That's $135,200 per year. That "desn't come close" to what Politico paid him but it's a "step in the right direction"?

Damn.

As for "loyalty" - there is no fucking loyalty. There never was and never will be. We're cogs. That doesn't change if you're in retail, blue collar, or white collar. It shouldn't have taken his time in retail to learn that: the fact he was tossed away like trash after having made such an innocent comment about Romney proves it. Politico abandoned him. Loyalty in the workplace is a joke. Do your job, be ethical. But don't expect loyalty, be prepared to be fired at any moment for any reasons and always keep your eyes open for new opportunities. We're all expendable, if not disposable.
 
That got him into the situation. It has nothing to do with the situation itself. The fact that he assaulted someone doesn't make the conditions he's describing any less real for all of the other people working these jobs

No but its a way to justify not coming to grips with or ignoring the situation at hand. Its a moralizing why these conditions exist, its otherizing. To them, these people are criminals, high school drop outs, lazy, thugs, etc. That's why they're there.
 

Ludovico

Member
Mandatory month in retail, mandatory month in the service industry.

I always make sure to pick up after myself and not be a jerk to the people that are just trying to do their jobs. Working retail for 6+ years, it's disgusting how some people can be so inconsiderate of others and property in general. Add to that how workers are treated not only by customers but also management and politicians, no wonder some people hate their jobs.

But whatever, something something bootstraps, quit being poor, lazy, etc...
 
D

Deleted member 13876

Unconfirmed Member
No but its a way to justify not coming to grips with or ignoring the situation at hand. Its a moralizing why these conditions exist, its otherizing. To them, these people are criminals, high school drop outs, lazy, thugs, etc. That's why they're there.

Probably spot on. I also wonder how long the demonizing rhetoric is going to hold up as the generation hitting the job market right now will probably increasingly land in situations like this.
 
Working as temp at strict mfg company is also bad. No wage increases, considered part time benefits/legal wise but work 50 hours a week...wait, how come certain industries are allowed to get away with this?
 

Ludovico

Member
Retail has to be in the top five of the easiest jobs out there. Smile, make nice with the customers, stock the shelves, fold the shirts. If you can't handle that, ouch.

That wasn't the point I was trying to make.
I mean the people that leave frozen foods out hidden on the aisle's because they can't just tell a cashier they changed their minds.
I mean people that throw away full cups of drink that's going to end up filling (and pouring out of and onto a worker at the end of the night) up the trashbag.
I mean the people that let their kids break things or run crazy every time they come in.

Especially the people that throw trash or cigarette butts on the ground when there's ALWAYS a bin near the exits.

Yeah, working retail's not hard at all, and I actually enjoy interacting with people, and have even seen the regulars long enough to see new family members, kids growing up, people's relatives visiting, etc...
It's just frustrating cleaning up after other people, so I make sure I never subject anyone to that unnecessarily.
 

crozier

Member
He was fired for racism then assaulted his wife. So while I don't have much (ok, any) sympathy for this particular individual's plight, I will agree that retail sucks. In fact, the only job I worked that sucked more was a call center doing technical support for Apple. Although that company lost a class action lawsuit for their pay structure so at least they can't steal from you outright anymore.
 

johnsmith

remember me
He was fired for racism then assaulted his wife. So while I don't have much (ok, any) sympathy for this particular individual's plight, I will agree that retail sucks. In fact, the only job I worked that sucked more was a call center doing technical support for Apple. Although that company lost a class action lawsuit for their pay structure so at least they can't steal from you outright anymore.

No he wasn't. Nothing he said was racist.
 
Retail has to be in the top five of the easiest jobs out there. Smile, make nice with the customers, stock the shelves, fold the shirts. If you can't handle that, ouch.

Something tells me you've never worked retail.

While it's not exactly surgery, you do have to deal with the lovely general public while on your feet all day for questionable pay and for the most part no palpable benefits.
 

Dead Man

Member
He was fired for racism then assaulted his wife. So while I don't have much (ok, any) sympathy for this particular individual's plight, I will agree that retail sucks. In fact, the only job I worked that sucked more was a call center doing technical support for Apple. Although that company lost a class action lawsuit for their pay structure so at least they can't steal from you outright anymore.

Can you post that racism, haven't seen it.
 
No but its a way to justify not coming to grips with or ignoring the situation at hand. Its a moralizing why these conditions exist, its otherizing. To them, these people are criminals, high school drop outs, lazy, thugs, etc. That's why they're there.

Like it even matters? Does the concept of "An honest days work for an honest days pay" not mean anything?

He was fired for racism

ahaha, oh boy.
 
1. Become professional writer/journalist.

2. Get fired for saying something dumb.

3. Assault wife.

4. Get shitty retail job and write about it.

5. Profit.
 

CoryCubed

Member
I know management can be terrible anywhere but I noticed the lower on the payscale (for example @ Lowes where hourly most of us made $9-$12 but Walmart minimum $9 at brest- the company the more awful as a whole they became.
 

Rentahamster

Rodent Whores
Interesting piece he wrote. What a weird set of circumstances that led him to be in the position to write something like that. Hopefully he can put the bad times behind him and get his life back on track.

What his ex wife said was notable:

https://www.mediabistro.com/fishbow...ams-plead-guilty-to-assaulting-ex-wife_b77836
Alexander returned our request for comment and replied by email, “I can’t comment on a legal case but will say that I sincerely hope that Joe Williams finds his professional footing and that he also begins to take seriously his responsibilities as the father of our two children.”

I wonder what that means.
 
"I pleaded guilty to charges of second-degree assault"

that's the point where i disliked the story.

not because i don't sympathize, but because this will now be held up as yet another flawed example where the people against better wages read the byline and say 'there has to be something else going on, what is the full story' then they get to that line and go 'aha! i knew it!' and continue to live in their smugness.
 
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