I'm not sure I get how this is a "bot".
How is it any different than Turbotax for parking tickets?
Yeah from the article alone I got the feeling that I don't seeing why this requires a chatbot or AI of any kind from reading that.
It just sounded like you were given a question and you gave an answer.
You don't need AI or a bot to do that. 'Dumb' websites probably exist with step by step instructions already.
However, on visiting the website it looks like you can get advice on a range of subjects, so it needs to be able to digest what you've just asked it.
I guess it is just about presenting information to a user in a nice way that they can easily understand, because it isn't really a lawyer. The information is already out there, and it isn't like it fights for you. Just tells you what
you have to do.