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Back in July, a number of indie publishers publicly called out Sony for its apparent ongoing dismissal of the immense challenges facing small developers trying to publish games on PlayStation. While publicly Sony offered no official comment on these complaints at the time, it appears that the company was quietly listening after all -- and has recently begun to take some action.
Looking back at our conversations with these publishers at the time, a number of key issues were brought to light. Sony, indie publishers and developers said, had overly complex tools and forms, unclear processes, and poor communication with its indie partners when it came to getting answers, guidance, or issues resolved. They also expressed that while discoverability was an industry-wide issue, Sony was at best indifferent or at worst actively adversarial to these struggles, making PlayStation a very challenging platform for indie game sales.
“They were obviously crushed at the news, and it was clear that the account managers at Sony had been working hard for a long time to push through a lot of the ideas the indie developers flagged in our initial discussions,” he says. “After the articles, that seemed to give a huge boost to initiatives they had already been planning, because rapidly after Sony started rolling out a bunch of big changes.”
What were those big changes? Logan, who says he’s “always had a solid communication frequency” with Akupara’s account manager, tells me that his issues with Sony support response times have drastically improved, for one. While previously he had complained of having a support ticket open for nine months, he says now response times are down to an average of about five days, with most responses coming within 24 to 48 hours. Meanwhile, others we spoke to who had previously struggled with Sony’s communication, like Whitethorn Digital CEO Matthew White, says that the issue has improved across the board.
Sony Wants to Repair its Relationship With its Indie Partners - IGN
Back in July, a number of indie publishers publicly called out Sony for its apparent ongoing dismissal of the challenges facing small developers trying to publish games on PlayStation. While publicly Sony offered no official comment on these complaints, it appears that the company was quietly...
www.ign.com
Changes in response to this:
Platform X (aka Sony) and their relationship with indies
So, I found this Twitter thread where an indie developer is talking bad about the relationship a platform holder has with indies. Lots of other indie developers quoting the thread and agreeing with what's being said. One of those is this which claims only 3% of their sales are on platform X...
www.neogaf.com
Sony Charging Devs At Least $25,000 For PlayStation Store Visibility
PSN makes getting noticed far too expensive for indies
kotaku.com
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