This is 100% a bug.
No way Sony is this stupid.
Yet support agents are customers only way to communicate directly with the company on issues such as this one. The chain of communications is so disjointed even if this is an issue it will take a while to get cleared up.Support agents generally know absolutely nothing beyond the info available to the public. If there was a tech fuck up in the backend there's no way that gets relayed to support before a plan to fix it has been put in place and a message has gone out.
Yes this one 100%. Bring bloodborne to pc.Sony must be really strapped for cash to go this low. They should have released Bloodborne on PC if they want money so bad instead of fucking up their console userbase.
Oh absolutely and I'm sure almost everyone here has experienced the frustration of a useless support agent because your issue is outside of an extremely narrow set of common problems they're able to deal with, and it takes an age to get up the chain for a proper response.Yet support agents are customers only way to communicate directly with the company on issues such as this one. The chain of communications is so disjointed even if this is an issue it will take a while to get cleared up.
This issue if it is a "bug" might be why Sony launched the PSN update overseas first, they would be/will be crucified for this bullshit in North American region.
This is 100% a bug.
No way Sony is this stupid.
Not saying this makes it official but you would think someone at Sony would have already corrected this if it was wrongYeah, but i don't think someone saying something on Reddit is offical.
Wouldn't be a firstI think Jim Ryan is an xbox spy sent to sabotage playstation from the inside
Not saying this makes it official but you would think someone at Sony would have already corrected this if it was wrong
Now maybe in a day or two after a lot of bad reactions they may come out and reverse it or say it was in fact a bug but until otherwise I say its true
Sony's support employees are the ones who knew about them cutting off stacking before anyone else did.Maybe, maybe not. I don't think it's true and support answer don't mean anything. Especially after chatting 3 times with Amazon support today and getting 3 different answers. Most support employess don't know shit.
Totally agree that support can be messed up with the wrong info as you point out speaking to 3 different people yielded 3 different answersMaybe, maybe not. I don't think it's true and support answer don't mean anything. Especially after chatting 3 times with Amazon support today and getting 3 different answers. Most support employess don't know shit.
yeah, its the lack of transparency.
Did the maths for that user and using the essential price as the same RRP as PS+ of old. They are currently having to pay 1201 HKD (153 USD) instead of 888 HKD (113 USD) to upgrade if they had bought at RRP or Sony had treated the remaining months as bought at RRP.
The issue isn’t paying to migrate tiers. It’s about being retroactively charged full price for Plus when you bought it on sale when you go to migrate tiers.
Yes, you will be converted to Essential tier automatically, it's about if you want to upgrade to a higher plan.
We will see. But now tell me more about your wife's perfect ........Sony's support employees are the ones who knew about them cutting off stacking before anyone else did.
They'll know about changes to PSN in general as the expectation would be they'd be handling a lot of calls, and thus need info.
Sony has no other support; you message their "twitter support" is a sham.. they get you to follow them in order to message them, then they just send you the support phone number lol
We aren't talking about returning an item to amazon here... this is a company rolling out a new service and their support personnel will be trained on it.
As someone who has actually sued a large gaming company before, I can tell you now that you don't have a valid case. I'm not a lawyer and this isn't legal advice, but just because you don't like the price of a product (in this case, an upgrade to a higher tier subscription) or you don't like that it costs more for you specifically - you don't have a case. There hasn't been any "damage". The fact that you don't like being charged extra for something you want because of arbitrary reasons isn't going to win you any court battles. It's definitely bad business practice though!This is not only a shitstorm but people will rightfully sue if they retroactively remove discounts previously offered. People paid for a year of Plus, it's not their problem that Sony offered a discount on that. Sony needs to honor the deals they themselves proposed. They need to walk back on this ASAP as I for one will sue the hell out of them if that stays as it is now.
The issue is that everyone just now realized they weren't buying a full priced PS+ year on sale. They were buying a different digital item; a discounted PS+ year with the value of the discount only, essentially meaning that if you convert the sale didn't exist. So you're not buying PS+, you're buying a digital item called PS+ -33% that is only worth 67% of the value of what you thought you just bought. The sale basically never existed, retroactively - after you already bought it.
People are complaining about not getting extra for a discount too?
As someone who has actually sued a large gaming company before, I can tell you now that you don't have a valid case. I'm not a lawyer and this isn't legal advice, but just because you don't like the price of a product (in this case, an upgrade to a higher tier subscription) or you don't like that it costs more for you specifically - you don't have a case. There hasn't been any "damage". The fact that you don't like being charged extra for something you want because of arbitrary reasons isn't going to win you any court battles. It's definitely bad business practice though!
People are complaining about having to retroactively pay for the difference when they got a sub for 33% off FROM SONY.
It's like buying TLOU2 on PSN for $39.99 and then one day Sony saying "please pay $20 to load the game".
The people who had PS Now stacked with PS+ are getting the upgrade.So everyone is getting what they paid for. People are complaining about not getting extra for a discount too?
As someone who has actually sued a large gaming company before, I can tell you now that you don't have a valid case. I'm not a lawyer and this isn't legal advice, but just because you don't like the price of a product (in this case, an upgrade to a higher tier subscription) or you don't like that it costs more for you specifically - you don't have a case. There hasn't been any "damage". The fact that you don't like being charged extra for something you want because of arbitrary reasons isn't going to win you any court battles. It's definitely bad business practice though!
Damn you can’t read for shit can you? I just pointed out something someone else pointed that made sense. My bad I’m not all in an uproar over something that hasn’t released in my region to bitch and complain about yet!You're right. It took until page 3.
That could be the case - I was speaking specifically about US law, sorry for the confusion.A discount was offered and a purchase was made on the basis of that discount. Now the service I aquired is worthy less, it's not that I don't like the price of a new product, it's that the product I own is now worth less that what was offered to me at the time. It would be the same as offering a next gen upgrade for $10, but if you bought the game at 50% off you suddenly have to pay $40 to upgrade. It's not the customer's fault that the product was offered at a reduced price and no information was given at the time of purchase regarding the product being different and inferior than when sold at full price.
I already spoke to a lawyer and it's definitely a case to be considered and most likely won according to brazilian consumer protection laws and related regulations.
Just wait til that gamepass crackdown happens, shits bout to hit the fan!Normally I would be like wtf but alot of those people knew this PSN revamp was coming and tries to pull a fast one. For the legitimate people who stacked their subscription I feel for em but the circumventors I could care less because now the honest people they are being penalized for this.
As a society people have turned into trying to get over on people no matter what and then expect the ones they trying to get over on to go along with it lol.
Just wait til that gamepass crackdown happens, shits bout to hit the fan!
I worry if and when MS stops you being able to use Microsoft Rewards points to pay for it - seriously haven't paid a penny since GPU became a thing, expires for me April 2024 currently. By that time with MS Rewards I'll have enough points for another 2 years unless they stop it.Just wait til that gamepass crackdown happens, shits bout to hit the fan!
I worry if and when MS stops you being able to use Microsoft Rewards points to pay for it - seriously haven't paid a penny since GPU became a thing, expires for me April 2024 currently. By that time with MS Rewards I'll have enough points for another 2 years unless they stop it.
Ok so you’re telling me you’re gonna run a business just on making people happy with a service that’s costing you billions correct?A $2 trillion company is really hurting for that cash.
No chance some tier 0 staff person in India has been told if this is a bug or not. They're just making shit up.Not a bug, already confirmed with support by multiple people on Reddit
People are complaining about having to retroactively pay for the difference when they got a sub for 33% off FROM SONY.
It's like buying TLOU2 on PSN for $39.99 and then one day Sony saying "please pay $20 to load the game".
That could be the case - I was speaking specifically about US law, sorry for the confusion.
In US civil law you have to prove "damages", and since the item you bought continues working as intended when it was originally purchased (PS+ becomes PS Essential for no extra charge) then you wouldn't have a case in the US.
Interesting - if this comes to pass you'll definitely have to type up a thread on GAF about your experience with this.I wouldn't be pursuing "damages" as in a monetary compensation, only the right to pay what's fair. There's something called "small cases" in brazilian legal system, which is usually reserved for small values (up to 20x the monthly minimum wage) where the customer or offended party can even engage without a lawyer and plead their own cause, which is what I'm planning to do as there's no fees if you lose the cause either. It's also pretty easy to build a case, as the purchase of a year of PS+ was made a couple months ago, a time where it's impossible for sony to not have decided, or at least be on very late planning stages, on their new subscription model so... having no disclaimer that the discount would be forfeited on the case of an upgrade or change in subscription models.
And inducing a customer to error is a crime according to brazillian's penal code (it can lead to 2~5 years of prison time and/or a hefty fine). It's considered embezzlement.
They’re not asking for a discount. They’re getting charged the normal upgrade free ON TOP of being retroactively charged for what they already have, which erases the discount they already paid for.It seems like they are still getting the benefits of the discounted sub they actually paid for though via automatic rollover right? They just aren’t getting a discount on this completely new service.
Did Sony ever advertise that people who bought the old subs would be able to subscribe to the new service at a discount?
You are missing the point.It seems like they are still getting the benefits of the discounted sub they actually paid for though via automatic rollover right? They just aren’t getting a discount on this completely new service.
Did Sony ever advertise that people who bought the old subs would be able to subscribe to the new service at a discount?
lolA guy with PS Plus until 2042 was asked to pay US 1000 to upgrade.
Interesting - if this comes to pass you'll definitely have to type up a thread on GAF about your experience with this.
A guy with PS Plus until 2042 was asked to pay US 1000 to upgrade.
I don’t even know what to be triggered by here, 2042 or $1000 lolA guy with PS Plus until 2042 was asked to pay US 1000 to upgrade.
They could have easily fixed the situation though by scaling the end date of the subscription back by half. So if someone with 4 years of Essential stacked up now wants Premium, they can convert to the higher tier by cutting their time in half (4 years of Essential = 2 years of Premium).Sony either didn't think to do a conversion system or actively said "no" to the idea... because it's really not any more/less difficult than a "pay the difference" system from a coding perspective.
My guess is they said no to the idea.. Sony rolled this out to get a big revenue boost and clearly are unhappy w/ the fact they allowed cheap account stacking in the past.
Aren’t the upgrades to higher tiers a manual thing and you’re already on PlayStation Essential at launch?They’re not asking for a discount. They’re getting charged the normal upgrade free ON TOP of being retroactively charged for what they already have, which erases the discount they already paid for.