s-bojan
Banned
I believe my coding experience. They’ve had to implement this calculation on purpose, you don’t get it automatically.
And with support stuff I am sure it was done on purpose.
Still, really glad they’ve reverted it this fast.
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Seems Sony Are Fixing The Discount Error For PS+ Plans Upgrading To Extra/Premium/Deluxe [UP: confirmed "technical error"]
- Thread starter thicc_girls_are_teh_best
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And with support stuff I am sure it was done on purpose.
Still, really glad they’ve reverted it this fast.
Swift_Star
Banned
Source that it was not a mistake?
ManaByte
Gold Member
Well if they don't fix the PAL classics before June 13th...
DangerDiabolik
Member
@Punished MikuDangerDiabolik
I hope y'all read this and stop being CONCERNED or trying to get gotchas at people.
I didn't post a gotcha... unless... wait, you're trying to tell me you're not sleeping with Jim Ryan??
ReBurn
Gold Member
Anything is worth a try I guess. Never attribute to malice that which can be explained by stupidity.I don't know, man. How stupid do you have to be to think you'll be able to get away reversing out previous discounts? That's the only doubts I have in my mind about all this. The sheer idiocy of doing this thinking they would get away with it.
In other words, how stupid is Jim Ryan really?
PropellerEar
Member
ReBurn
Gold Member
The official response from customer support.
FalsettoVibe
Member
I'm a developer as well.......just because it may have been coded on purpose does not mean it was in the technical design. It's also entirely possible that this test case was missed.
Could it have still been done on purpose? Yeah. But, I don't think looking at the coding confirms a business decision.
Swift_Star
Banned
Lol customer service. You have no source at all.
SentientStone
Member
xHunter
Member
They could have also used the active subscriptions price for the calculation. Would make it easier for calculating the upgrade price for the middle tier too.
adamsapple
Or is it just one of Phil's balls in my throat?
DeepEnigma
Gold Member
Sounds like generic dealing with customer service in all facets of life.
Swift_Star
Banned
That means shit. Official statement is that it was a mistake and there's nothing you can do about that.
adamsapple
Or is it just one of Phil's balls in my throat?
Passive aggressive much ? chill out ..
Customer service is there to answer these kinds of questions and until Sony officially acknowledged it today, that was the closest thing to official communique anyone had.
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odhiex
Member
I have never stacked my subscriptions for multi-years, but this is still a good news.
I have subscribed to the PS+ Deluxe a couple days ago until my plan lapsed in November and it was pretty cheap already. The catalog is vast, but of course there are still rooms for improvements (still too early to judge the performance)
We'll see whether Sony will still be doing promo for PS+ during the winter sales or something...lol
I have subscribed to the PS+ Deluxe a couple days ago until my plan lapsed in November and it was pretty cheap already. The catalog is vast, but of course there are still rooms for improvements (still too early to judge the performance)
We'll see whether Sony will still be doing promo for PS+ during the winter sales or something...lol
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thicc_girls_are_teh_best
Gold Member
I don't know, man. How stupid do you have to be to think you'll be able to get away reversing out previous discounts? That's the only doubts I have in my mind about all this. The sheer idiocy of doing this thinking they would get away with it.
In other words, how stupid is Jim Ryan really?
Bad time to ask where he fits on the scale between PS3 Kaz Hirai and Saturn Bernie Stolar?
ManaByte
Gold Member
PSOne Bernie Stolar wasn't much better.
DeepEnigma
Gold Member
thicc_girls_are_teh_best
Gold Member
Shit I keep forgetting he was even there before he went to Sega.
But fans have called them out on other stuff before, like when they wanted to lock HFW out of the free upgrade path after promising it wouldn't require a $10 upgrade fee before. They listen and fix things when there's clearly a mistake.
I don't know where this idea that hardcore fans don't criticize Sony for certain decisions came from :/
Kaz was a legend
Was that Don Mattrick?
C'mon.
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cireza
Member
Someone coded by error the fact of making elaborated calculations to ask users to refund the difference in price when converting to the new offer. And the support had, by error, a superbly well detailed answer explaining the process.
This is the kind of error that requires quite a bit of time and people to put in place.
This is the kind of error that requires quite a bit of time and people to put in place.
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ManaByte
Gold Member
He was responsible for the "Five Star" approval process, aka the "2D ban" that lasted until at least 1997 and kept stuff like Arc the Lad from coming over at launch.
Hero of Spielberg
Member
Support just fell on their keyboard and it was a coincidental series of keys pressed that formed that response. The person who coded the ‘error’ fell too. Coincidence.
thicc_girls_are_teh_best
Gold Member
Had a similar policy with Saturn too when it came to JRPGs IIRC. And can't forget "Saturn is not our future".
Must've really sucked for hardcore fans at the time. Glad I was a dumb little youth ignorant to it all, just playing my Genesis and bumming around to arcades and friend houses for PS1
You guys aren't gonna let this go, are you?
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Captain Toad
Banned
Lol a single customer service rep is your "official" response? That's like the Walmart greeter telling you plans the CEO has for the company.
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jshackles
Gentlemen, we can rebuild it. We have the capability to make the world's first enhanced store. Steam will be that store. Better than it was before.
I mean, this will definitely help. But $1,000+ upgrades are still going to be a thing if you have more than 16 years of PS+ stacked presently.
Hero of Spielberg
Member
Just a bit of fun. Sorry, I won’t tease poor Sony anymore.Had a similar policy with Saturn too when it came to JRPGs IIRC. And can't forget "Saturn is not our future".
Must've really sucked for hardcore fans at the time. Glad I was a dumb little youth ignorant to it all, just playing my Genesis and bumming around to arcades and friend houses for PS1
You guys aren't gonna let this go, are you?
Oddvintagechap
Member
LMAO, dang. I don’t know why people that feel entitled to something crying just makes me laugh. It was good while it lasted.
maybe Im getting more conservative by the min.
maybe Im getting more conservative by the min.
ChuckeRearmed
Member
"technical error"
Captain Toad
Banned
These types of people live to be outraged over something.
How would this be a coded mistake. You had to purposely look at what the user paid instead of just doing an automatic conversation. What Sony did added extra complexity.
ANIMAL1975
Member
Dude, i only stacked Now and got both (Now converts to premium) my life's goodierI have Now stacked until April 2025 and PS+ until August 2025.
Obviously another stupid mistake, how could the ps classics on Asia store be the pal version lol,.... On the other hand let's pray that they're not there because were meant for us
Lies all lies.....
"technical error"
Fredrik
Member
It’s about PAL versions on PS classics, it’s still not corrected, it hurts to highlight bad things on something you love but sometimes it’s needed and it’s better to highlight the issue now than later. Hoping DF and NX could help out on that one!
Times are tough, didn't expect this from you.
PropellerEar
Member
Oh yes, times are tough.
One thread is not enough.
Snake29
RSI Employee of the Year
Dollar bet? They will ban people who say "yep this was a bug after all". It doesn't fit their narrative. The hate on Sony/Jim over there needs to continue all the time.
00Magnum Gaming
Member
Of course shouldnt of been a thread in the first place.I'm sureManaByte is relieved. Dude was mega concerned.
Something tells me this won't get nearly the traffic the other thread got.
Topher
Gold Member
The code would do that in some manner regardless. The code has to determine if the person is currently paying monthly, quarterly, or yearly. If they did that by examining the last payment made then it could cause a problem like this. I wouldn't be surprised. This is the same company that had issues creating a way for gamers to change their username.
thicc_girls_are_teh_best
Gold Member
Someone stacking that far out should probably have a psychiatrist assigned to them tbh
Yeah I do hope the PAL versions of 1P PS1 games are NTSC instead for this territory, but
yurinka
had a good post in that thread about why they are likely using the PAL versions. Plus, if they hack those to run at higher framerate, you still get that on top of better res upscaling (since the PAL versions had a higher resolution than NTSC versions) and more language support.
Swift_Star
Banned
Just spilling the T.Passive aggressive much ? chill out ..
Customer service is there to answer these kinds of questions and until Sony officially acknowledged it today, that was the closest thing to official communique anyone had.
nominedomine
Banned
Jimbo gets away with it once again, as predicted. Free publicity for the new PlayStation Plus and good PR from fixing the issue.
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Fredrik
Member
Yeah we’ll see, I pray they sort it out somehow. It’s harder to get some noise on that thing though, with this PS+ conversion mess tons of loyal fans had enough too and I’m sure those are the heroes here, it stings to listen to disappointed fans. But PS1 games are kinda niche in comparison to PS+ and I don’t know if everyone even know what PAL and NTSC is, it’s been a long time since that was a real problem.Yeah I do hope the PAL versions of 1P PS1 games are NTSC instead for this territory, but
Edit: Sorry to go off topic!
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Chukhopops
Member
But the system then used that purchase price, added it to the normal upgrade price and used it for the billing when upgrading? It’s not like the purchase price was simply used to determine somehow the eligibility or payment frequency.
And all this code was made as an accident?
There’s no dev in the world who would design something like that accidentally. It’s waaay more work than simply looking at the current tier and expiration date.
Swift_Star
Banned
There are people there that live for this. They daily job is shit on Sony on that site.
Topher
Gold Member
No dev would design it like that in purpose, but after over 20 years as a software developer I can say I’ve seen worse. Just two days ago I tried to add funds to my PSN account on playstation.com and all I got was errors. Did it on the console and no problem. I’d bet the folks who tried to upgrade were on the website. That thing is a shitshow.
Not saying that is what happened but it is possible.
Captain Toad
Banned
We have those here as well.
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